Support
Need help with Convertee, Pro licenses, or billing? Email support@convertee.digital or use the form below.
Messages to support@convertee.digital and this form are read by an AI assistant first. You get an immediate reply when possible, and a summary is forwarded to our team for anything that needs a human.
Email us directly at support@convertee.digital with your question, device type, and license key if you have one.
Email supportCommon topics
- Pro not unlocking — enter your license key on the home page or in the app’s Pro modal. Each key works on unlimited devices.
- New phone or browser — enter the same license key on the new device.
- Lost license key — check your purchase confirmation email from our payment provider.
- Offline rates — Convertee uses the last cached rates when you have no connection.